IDOL SPAS · service
Hot tub servicing for all brands
Is your hot tub out of action and the dealer not answering the phone? We know the situation.
The most common story we hear in our service department: a hot tub bought a few years ago, the importer no longer exists (or does not respond), and the owner cannot find anyone to take a look at it. We are a hot tub manufacturer with our own service team — and we also service hot tubs that we did not manufacture.
Why we can handle other brands too
- Most hot tubs on the market use the same technology. Control units, pumps and heaters from Balboa or Gecko are used by many international and imported brands — and these are exactly the systems we work with every day in our own production.
- We keep parts in stock, rather than having them “on order from China”: an e-shop with 1 700 items — pumps, heating elements, control units, jets, filters and thermal covers.
- We have specialised in hot tubs since 2008 and have manufactured them ourselves since 2014 in Jílové near Prague — we understand every detail of their construction, electrical systems and hydraulics.
What we do
What we do: diagnostics at your home (call-out + fault identification at a fixed price provided in advance by phone) · repairs — we provide the price after diagnostics and before the repair · water replacement and sanitisation · winterisation / spring start-up · custom-made thermal covers, including for hot tubs from other manufacturers.
Typical faults we address: hot tub not heating · FLO/FLC (flow) error · pump not starting · residual-current device tripping · leaks · control panel not working · frozen technology.
How it works
- Write to us or call us — provide the brand, model (a photo of the technology and label is sufficient) and a description of the fault.
- Free telephone consultation — some faults can be resolved with advice over the phone.
- Diagnostics at your location at a fixed price. We provide the repair price in advance.
- Repair — we usually have the parts in stock, so there is no need to wait for weeks.
Frequently asked questions
Can you repair a hot tub that you did not sell?
Yes. We service hot tubs of all brands built using Balboa and Gecko technologies (and related systems) — which includes most acrylic hot tubs on the market. We can tell you over the phone whether we can work on your brand.
The hot tub is not heating — what could be wrong?
The most common causes are the heating element, thermostat/sensor or a tripped thermal fuse; sometimes a clogged filter simply restricts the flow. We will advise you on the first steps by phone free of charge; if they do not help, we will come and perform diagnostics.
What does the FLO / FLC message mean?
A water flow problem: a clogged filter, air in the system, a faulty flow switch or the pump. Try cleaning the filter — if the message persists, servicing is required.
How much does a repair cost?
Diagnostics have a fixed price, which we will provide in advance by phone based on the distance and type of hot tub. The repair price depends on the part — we will provide it after diagnostics and before the repair. We keep parts in stock, so you pay for one visit, not three.
Where do you provide service?
We provide servicing throughout the Czech Republic; for more distant locations, we agree on the date and transport price in advance.
Is an old hot tub worth repairing?
Usually yes — replacing a pump or heater costs a fraction of the price of a new hot tub. If a repair does not make sense, we will tell you honestly; and if you are considering a new one, we manufacture them here with a warranty of up to 15 years on the acrylic.